Frequently Asked Questions

That depends on what you pay now. Many merchants on legacy processors pay an effective rate of 3.5% or more once monthly fees and add-ons are counted — often well above Square's published 2.6% + 15¢ in-person rate. Send us a recent statement (or use our rate calculator) and we'll show you the exact comparison. And every client qualifies for custom pricing — the more you process, the better your rate.

The price is the same or better — as an authorized Square reseller we set our own pricing, so you'll never pay more than Square's published rates, and most of our clients pay less. On top of that: free equipment for new clients, in-person setup and training, local phone support, and we're the agent on your account, which means you have an advocate when anything needs attention. Same or better price, more service.

Yes. We also carry Clover, which often fits full-service restaurants and bars better than Square. And for businesses Square doesn't support — like certain high-risk categories — we maintain relationships with other processors and can point you to a workable option.

With Square, payments keep working — offline mode lets you keep taking card payments during an outage, and they process automatically when your connection returns. A router hiccup during the lunch rush never costs you a sale.

Yes. Square for Retail lets you set age limits on specific items — beer, wine, tobacco — and scan customer IDs at checkout to verify age in seconds. We set this up and train your staff on it, which matters if you run a liquor store, market, or convenience store.

Most businesses are approved within 24-48 hours. Once approved, we can have your payment processing up and running within 2-3 business days. For businesses requiring special equipment or integrations, setup typically takes 5-7 business days.

No! We believe in transparent pricing with no hidden fees. There are no setup fees, no cancellation fees, and no long-term contracts. You're free to cancel at any time without penalty. We earn your business through great service, not contracts.

We work with all types of businesses in Nashville and throughout Tennessee, including:

• Retail stores and boutiques
• Restaurants and bars
• Professional services (doctors, lawyers, consultants)
• E-commerce businesses
• High-risk industries (CBD, supplements, etc.)
• Non-profit organizations

We offer next-day funding for most businesses, meaning you'll receive your funds within 24 hours of the transaction. Some high-volume merchants may qualify for same-day funding. Funds are automatically deposited into your business bank account.

New Process King clients get free equipment to start — no leases, no equipment contracts. We set it up at your location and train your staff on it. If you outgrow your setup or want additional hardware later, we'll quote it straight.

Local Nashville support during business hours (Monday–Friday, 9am–6pm) from the team that installed your system, plus Square's own 24/7 support resources on paid plans — and as the agent on your account, we advocate for you with Square whenever something needs attention.

We make PCI compliance easy for our merchants. All our solutions are PCI-compliant, and we provide:

• Complimentary quarterly security scans
• Secure, encrypted payment processing
• Tokenization to protect card data
• Annual compliance validation assistance
• Security best practices training

Yes! Our payment solutions support all major credit and debit cards from around the world.